When you make a booking, the "Taxi" system will assign the ride to the driver who is close to the selected Departure location. Similar to other forms of vehicle booking, during rush hour or unfavorable weather conditions, increased demand for services will affect the number of drivers who can take the ride, so your booking may not be processed as quickly as you wish. We hope to receiving your understanding!
The system has a restriction on finding the suitable vehicle for customers that often make booking cancellations. So in order to receive best service experience, please refrain from cancelling. In addition, if the route and / or time frame you are making vehicle booking is Taxi operation bannned, it will be more difficult for drivers to take the ride. Please move to a more suitable location or choose a more suitable form of transportation.